My gift card isn't working

Every gift card we sell is new and comes directly from the brand or an authorized reseller. When a card won't redeem, it is usually one of these:

• The gift card is for a different country than your account with the brand.
• The code or PIN was entered incorrectly. Copy and paste it from the app or your email.
• The brand has flagged your account or the card for its own reasons.

What to do

Contact the brand's support first and tell them you bought a new gift card that isn't working. Only the brand can see why it was declined.

If they can't help, contact us with the brand, amount, order date and what the brand told you, and we will look into it with them. Most gift cards can't be cancelled or replaced once they are issued, so we can't promise a refund.