I sent the wrong amount or used the wrong network

I sent too little

We will ask you to send the difference so your payment covers the full amount. If you can't, we refund what you sent to an address you control, in the same currency, minus network and processing fees.

I sent too much

Your top-up goes through, and you can ask us to refund the extra. Contact support within 30 days with the email on your account, your order confirmation number and a refund address. The network fee to send the refund is deducted.

I used the wrong network, asset or address

Contact support right away with the transaction hash. We will try to help, but payments of an unsupported currency, on the wrong network or to the wrong address may not be recoverable.

My payment hasn't arrived

A network fee that is too low can leave a payment unconfirmed. If it still hasn't confirmed by the end of the time shown at checkout, contact support with the transaction hash.